Privacy Policy

Last Updated: March 2026

1. Introduction

Zivanai ("we", "our", "us") is operated by Vibex Technologies (Pvt) Ltd. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our dating application ("App"). This policy complies with the Cyber and Data Protection Act (Chapter 12:07) of Zimbabwe and follows international best practices for dating applications.

2. Information We Collect

We collect the following categories of personal data:

Account Information: Email address or phone number (one is required to register), password (stored as a secure hash — we never store your actual password), and verification status.

Profile Information: Name, age, gender, bio, occupation, education, religion, height, zodiac sign, totem, languages, interests, dating intent, and relationship preferences.

Photos & Media: Profile photos you upload, stored on our secure servers with unique identifiers. Voice notes and image messages sent in chat are also stored.

Location Data: City-level location for matching purposes. We do not continuously track your GPS location. You may manually set your discovery location using the Passport feature.

Usage Data: Likes, passes, super likes, photo likes, matches, messages (text, voice notes, images, and GIFs), message requests, and interaction history within the App. We also record when you were last active and your online status, which may be visible to other users.

Device Information: Push notification tokens for delivering notifications. We do not collect device identifiers for advertising.

3. Contact Information & Stealth Mode

If you enable Contact Stealth Mode, we access your phone's contact list to prevent people you know from seeing your dating profile. We process contacts using one-way salted SHA-256 hashing — your contacts' phone numbers are immediately converted to irreversible hashes using a cryptographic salt and are never stored or transmitted in plain text. We do not use your contacts for marketing, advertising, or any purpose other than the Stealth Mode feature. You can disable this feature at any time.

4. How We Use Your Information

We use your personal data for the following purposes:

To create and manage your account
To verify your identity via one-time codes (OTP) sent by email or WhatsApp
To display your profile to potential matches
To power our discovery and matching algorithm, including Profile Boost and Passport features
To facilitate messaging between matched users, including text, voice notes, images, and GIFs
To process message requests and super like messages from non-matched users
To deliver push notifications about matches, messages, likes, and other activity
To enable Contact Stealth Mode and location privacy features
To manage your premium subscription and trial
To moderate content and enforce our community guidelines (see Section 5a)
To improve and optimize the App

5. Data Storage & Security

Your data is stored on secure servers. We implement the following security measures:

Passwords are hashed using the Argon2id algorithm, the current industry standard for password security
Authentication uses JWT (JSON Web Tokens) with short-lived access tokens and secure refresh tokens
API communication is encrypted via HTTPS/TLS
Photo uploads are stored with randomized filenames to prevent enumeration
Contact numbers for Stealth Mode are salted and SHA-256 hashed before storage
Rate limiting protects against brute-force attacks

While we strive to protect your data, no system is 100% secure. We encourage you to use a strong, unique password.

5a. Content Moderation

To maintain a safe and respectful community, Zivanai uses automated content moderation:

Text moderation: Messages and bios are automatically scanned for prohibited content. Offensive language may be filtered, and URLs or phone numbers in bios may be removed.
Photo moderation: Uploaded photos are automatically scanned using AI-based image analysis to detect explicit or inappropriate content. Photos that violate our guidelines may be rejected.
Moderation logs: Records of moderation actions (content type, action taken, and timestamp) are kept to improve our systems and handle disputes. These logs are linked to your user account.

You retain ownership of your content, but by using the App you acknowledge that content may be automatically moderated and modified to comply with community guidelines.

6. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share limited data in the following circumstances:

With other users: Your profile information (name, photos, bio, interests, last active status) is visible to other users of the App as part of the dating service. Read receipts on messages are available to Premium subscribers.
Email delivery: We use Gmail SMTP to send verification emails. Only your email address is shared for this purpose.
WhatsApp verification: If you register with a phone number, we send OTP codes via WhatsApp through Gupshup, a third-party WhatsApp Business API provider. Your phone number is shared with Gupshup solely for OTP delivery.
Push notifications: We use Expo Push Notification Service to deliver notifications. Only your device push token is shared.
Legal requirements: We may disclose data if required by Zimbabwean law, court order, or to protect the safety of our users.

7. Data Retention

We retain your data for as long as your account is active. When you delete your account, we permanently delete your profile, photos, matches, messages, and personal data. To prevent trial subscription abuse, we retain a one-way hash of your email or phone number after deletion — this hash cannot be used to recover your actual email or phone. Some anonymized, aggregated data may be retained for analytics. Email and WhatsApp verification records expire after 15 minutes and are automatically deleted.

8. Your Rights

Under Zimbabwean data protection law and international best practices, you have the right to:

Access: View your personal data through your profile settings.
Correction: Update your profile information at any time via the Edit Profile screen.
Deletion: Permanently delete your account and all associated data from the Profile section.
Pause: Temporarily hide your profile from discovery without losing your data. While paused, your profile is invisible to other users but your matches and messages are preserved.
Portability: Request a copy of your data by contacting support.
Withdraw consent: Disable notifications, revoke contact access, or delete your account at any time.

9. Children's Privacy

Zivanai is strictly for users aged 18 and above. We do not knowingly collect data from anyone under 18. Users self-declare their age during profile creation. If we discover that a user under 18 has created an account, it will be immediately terminated and all associated data deleted.

10. Cookies & Tracking

The Zivanai mobile app does not use cookies or third-party tracking technologies. We do not serve advertisements or share data with ad networks.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through the App. The "Last Updated" date at the top indicates when this policy was last revised.

12. Contact & Complaints

For privacy-related inquiries, data requests, or complaints:

Email: support@vibextech.co.zw
Website: www.vibextech.co.zw

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), the authority responsible for data protection oversight.